Products Capabilities

Summary of Product Catalog Capabilities

Commercial Catalog

  • Master and Segmented - Catalogs (Regional/Market/ Seasonal - Catalogs)

  • Hard Good Offers – Devices & Accessories

  • Soft Good Offers – Mobile & Fixed Offerings

  • Multiple Languages

  • Multiple Currencies

  • Recurring Price Products

  • Product Types

  • Product Attributes

  • Categories

  • Linked/Segmented Categories

  • Offering Documents Support

Service Catalog

  • Technical Specification RFS Support

  • Commercial Specification CFS Support

  • Advanced Technical Characteristics

  • Characteristic Inheritance From Specifications

  • Pricing Method Management Through Specifications

Merchandising

  • Cross - Sell Products

  • Up - Sell Products

  • Replacement Products

  • Accessories

  • Simple, Bundle and Addon Offerings

  • Commitment for Offerings

Promotions*

  • Product Promotions

  • Shopping Cart Promotions

  • Personalized Promotions

Technical Features

  • Data Import/Export

  • Data Synchronization

  • Administrator Management

  • Performance Management

  • Reporting

Pricing

  • Advanced Pricing Definitions on PC

  • Rule Based Pricing*

  • Sale Pricing

  • Personalized Pricing

  • Advanced Charge Methods

  • Advanced Discount Methods

  • Advanced Allowance Methods*

Summary of Partner and Backoffice Capabilities

Partner Management

  • Get Orders From Anywhere

  • Automate Partners/Dealers For Quick Capturing

  • Required Document Capturing

  • Service Availability Queries*

  • Existing Customer Checks

  • Technical Queries To Minimize Fall-Outs Proactively

  • BPM Based Order Capturing

  • After Sales Orders From Partners

  • Optimal UX, Responsive & Simplified UI

  • Transparent Order Visibility for Partners

  • Sales Commission Calculation (roadmap)*

  • Advanced Partner Reporting*

  • Partner Hierarchy Support

  • Multi Language Support

Backoffice Management

  • Human Task Management for Back Office Operations

  • Document Checks and Management

  • Order Visibility

  • Advanced Order Fulfillment Management

  • Advanced Reporting

  • BPM Based Order Assessment and Fulfillment

  • Advanced Fall-Out Management

  • Back Office organization Hierarchy Management

  • Retry/Skip/Correct Any Step of Order Fulfillment Via Screens

  • Multi Language Support

Summary of DSales Capabilities

Shop and Browse

  • Omnichannel Experience

  • Attribute/Keyword Based Offer Search

  • Dynamic Offer Filtering and Availability Rules

  • Dynamic Offer Eligibility Considering In-Cart and Already Purchased Orders*

  • Dynamic Offer Compatibility Prior to Check-Out Before Submitting Order*

  • Dynamic Offer Business Rules Depending on Cross/Up/Down Sell Scenarios

  • Price Overrides

  • Anonymous & Registered - Persistent Cart Management

  • Large Payload Cart/Order Support

  • Personalized Offers

  • Featured & Top Selling Products*

  • Complex Cart Save & Transition

System and Automation

  • Catalog Driven Order Process

  • Automated Cart Validation & Conflict Management

  • Shipping Methods*

  • Real Time Inventory Check & Reservation Support

  • Order Confirmation & Configurable Event Generation

  • Support for Receipt & Document Generation

  • Single Click Purchase & Upgrade

Summary of Order Management Capabilities

Order Orchestration

  • Search & Read Order Details

  • In - Flight Order Cancellation & Modification

  • Order Fallout & Error Management

  • Dynamic Cart to Order Decomposition & Sequencing

Order Fulfillment

  • Omnichannel Fulfillment

  • Unified Order Fulfillment – Mobile / Fixed / TV and Devices

  • HG Order Fulfillment - Sales, Returns, Exchange, Split Shipment

  • Unified & Rule Driven Order* Handling

  • Future Dated Order Processing

  • Pre - Integration Optimizations Order Fulfillment

  • BPMN 2.0 Support

  • Process Heatmaps Support

System

  • Cache Management

  • Geo Redundancy & A/A Deployment

  • Extended Protocol Integration Support [SOAP, REST, JSON]

  • Actionable Operational Analytics with Real Time - Performance Management & Statistics

  • Multi Level Configurable Throttling & Work - Queue Management

  • Enhanced SSO Support

  • Cloud Native - OM

Summary of Customer Management Capabilities

Customer Management

  • 360 degree View of Customer

  • TMF Open API Based Customer Data Model Support

  • Simplified Customer Management

  • 3rd Party System Integration Support

  • Business Interaction Journal*

Business Interactions

  • Product Order BI From Contact Center

  • Deactivation Support

  • Package Change Support

  • Transfer Order Support

  • Customer Data Management Via Business Processes

  • Order and DSales Management Pre - Integration

  • TMF Based Operations

Summary of E-Shop Solutions

Catalog

  • Master and segmented-catalogs (regional/market/ seasonal-catalogs)

  • Multiple stores

  • Multiple languages

  • Multiple currencies

  • Physical products

  • Digital products

  • Recurring price products

  • Product types

  • Product attributes

  • Categories

  • Linked/segmented categories

Cart & Checkout

  • Physical and digital orders

  • Anonymous persistent cart

  • Registered persistent cart

  • Order initiation

  • Guest user checkout

  • Registered user checkout

  • Shipping methods

  • Payment methods

  • Order confirmation

Merchandising

  • Cross-sell products

  • Up-sell products

  • Replacement products

  • Accessories

  • Featured products

  • Recently-viewed products

  • Top-selling products

  • Simple, Bundle and Addon Offerings

Search & Browse

  • Dynamic content

  • Keyword product search

  • Attribute product search

  • Product filtering

  • Product images

  • Offer management

  • Search engine caching

CSR management

  • Search Customers

  • View/Manage Customer

  • Profile

  • CSR resets customer password

  • CSR places order on behalf of customer

  • CSR suspends customer

  • account

  • CSR views customer shopping cart

Promotions

  • Product promotions

  • Shopping cart promotions

  • Public-use coupons

  • Limited-use coupons

  • Private-use coupons

  • Personalized promotions

Order Management

  • Customer order history

  • Search orders

  • Order details

  • Modify order

  • Cancel order

  • Split order shipments

  • Refunds

  • Returns

  • Exchanges

Pricing

  • Advanced pricing definitions on PC

  • Tiered pricing

  • Rule based pricing

  • Sale pricing

  • Personalized pricing

Customer Profile

  • Account registration

  • Profile attributes

  • Address book

  • Payment methods

  • Segmentation

Technical Features

  • Data import/export

  • Data synchronization

  • Administrator management

  • Performance management

  • Reporting

*Note : These features are on the roadmap.