Every modernization/transformation programme or project must provide commercial outputs. DNext Platform provides four main commercial outputs.
Process-centric business process management is a holistic approach to BPM that centers on business processes themselves, rather than individual elements such as workflow, documents or people.
Omnichannel (meaning, all channels) - is a fully-integrated approach to commerce that provides consumers a unified experience across online and offline channels (e.g., touch points).
Catalog Driven Order Management means whole order management process relies on product catalog definitions and all order capture, assessment and fulfillment process driven by the catalog.
User experience (UX) design is the process of creating products that provide meaningful and relevant experiences to users. This involves the design of the entire process of acquiring and integrating the product, including aspects of design, usability and function.
Design Concept: Process-Centric
MARKET & SELL
SUPPORT & SERVE
DNext is a process centric system. From Order Capture To Order Provisioning everything is a process.
DNext has Order Capture process, Order Assessment process and Order Provisioning process. These template processes can be easily customized for any operator including service order processes.