Modular Components
Overall view of the components
DNext is a Next Generation platform-based based Digital Customer Engagement and Order Orchestration Platform. DNext has aggregated and non-aggregated (microservices) modules that are built to work in an orchestration.
DNext Products’ Modules
DCM: DNext Customer Management Module
Provides services for customer information management.
DCM
Customer
Management
(DPAMS) Party Management Service: Provides services for Party information management whether be a Party is: Individual, Organization.
(DPRMS) Party Role Management Service: Provides services for Party Role information management.
(DCMS) Customer Management Service: Provides services for Customer information management.
(DACMS) Account Management Service: Provides services for Party Account information management.
(DDMS) Document Management Service: Provides services for Document management
(DPMS) Partnership Management Service: Provides services for Partnership Specification and Partnership management
DPM: DNext Partner Management Module
Provides services for Partnership Specification and Partnership management.
DPM
Partner
Management
(DPAMS) Party Management Service: Provides services for Party information management whether a Party is: Individual, Organization.
(DPRMS) Party Role Management Service: Provides services for Party Role information management.
(DPMS) Partnership Management Service: Provides services for Partnership Specification and Partnership management
(DAGMS) Agreement Management Service: Provides services for Agreement Management that may be utilized by other DNext components such as, DPCMS, etc.
(DACMS) Account Management Service: Provides services for Party Account information management.
DPOM: Catalog Driven Order Management Module
Provides services for Product Ordering Management Service
DPOM
Catalog Driven
Order Management
(DPOMS) Product Ordering Management Service: Provides services for Product Ordering Management Service, which is a realization of relevant TM Forum Order Management API.
(DSCMS) Service Catalog Management Service: Provides services for technical Service Catalog management.
(DRCMS) Resource Catalog Management Service: Provides services for technical Resource Catalog management.
DPC: Centralized Product Catalog
Provides Front End(s) for 360° management of commercial Product Catalog items
DPC
Centralized Product Catalogue
(DPCMS) Product Catalog Management Service: Provides services for commercial Product Catalog management.
(DSCMS) Service Catalog Management Service: Provides services for technical Service Catalog management.
(DRCMS) Resource Catalog Management Service: Provides services for technical Resource Catalog management.
DDMS: Document Management Module
Provides Front End(s) for Document Management
DDMS
Document
Management
(DDMS) Document Management Service: Provides services for Document management
Elasdoc: Elastic Document is a configurable high-volume digital document production system.
DRIM: Inventory Management Module
Provides Inventory Management
DRIM
Inventory
Management
(DPIMS) Product Inventory Management Service: Provides services for Product Inventory management.
(DSIMS) Service Inventory Management Service: Provides services for Service Inventory management.
(DRIMS) Resource Inventory Management Service: Provides services for Resource Inventory management.
DSales: Sales management Module
Provides Front End(s) for 360° management of omnichannel Sales and Order Capture process until checkout and submission of the order
DSales
Sales
Management
(DSHCS) Shopping Cart Service: Provides services for sales and order capture management; Shopping Cart Management.
(DPOQS) Product Offering Qualification Service: Provides services for sales and order capture management that relates to the product offering commercial eligibility and/or compatibility.
DCase: Case Management Module
Provides services for Case (Ticket) management
DSCase
Case
Management
Trouble Ticket Service: Case Management Service states requests, problems, and incidents claimed by the customers.
Ticket Core Service: The DCASE module provides a platform to create and manage Trouble Tickets.
Ticket SLA Service: Manages Ticket Service Level Agreements (SLAs) and monitors the status of incidents and requests to ensure compliance with agreed-upon service levels.
Notification Service: In DCase, notifications are automatically sent for ticket updates or actions needed from users.
Authentication Service: Within the DCase case management platform, authentication is managed through the rule module.
Workflow Service: Within the DCase case management platform, workflow specifications are managed through the rule module.
Activity Management Service: Within the DCase case management platform, activities are managed through the rule module.