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Product Cycle
Pre Order
Order Management
Post Order











Prepare Offerings
Order Capture
Order Assessment
Order Fulfillment
Manage Customer
Billing











Customer Journey Example
Add on
Package




Digital Product Catalog
Product
Navigation
Product Selection

Confirmed Order sent to CRM
Changes in the Basket:
•Change Tariff
•Change Product

Check Out
Order goes to Back Office
Verbal confirmation by Customer on the Order by Back Office
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