DNext Product Cycle: Seamless Journey from Pre-Order to Post-Order
Welcome to the innovative DNext Product Cycle, designed to revolutionize your business operations. With three main levels - Pre-Order Management, Order Management, and Post-Order Management - our platform streamlines the entire process, ensuring efficiency and customer satisfaction.
Pre-Order Management: Defining Excellence from the Start
In the Pre-Order Management phase, the foundation is laid for exceptional service delivery. Here, the magic begins as offerings take shape. Our comprehensive Product Catalog becomes the canvas where these offerings are created and combined, setting the stage for a customer-centric journey.
Order Management: Crafting Personalized Experiences
Once offerings are perfected in the Product Catalog, customers move to the Order Management phase. At this crucial juncture, customers create their orders, detailing their preferences and requirements. The order management screen becomes the gateway to personalized experiences, bridging the gap between intent and action.
Back Office Support and Fulfillment: Enabling Seamlessness
Within the Order Management phase, Back Office support takes center stage, providing the backbone for fulfillment and assessments. Backed by cutting-edge technology, this phase ensures that orders are efficiently fulfilled, setting the foundation for exceptional customer experiences.
Post-Order Management: Nurturing Relationships and Finances
After successful fulfillment, the focus shifts to Post-Order Management. This stage encompasses managing customer interactions and billing processes. Seamless customer relationship management and meticulous billing practices ensure customer satisfaction and sound financial operations.
Automated Error Management - Introducing Dunning:
Dunning serves as an automatic error management mechanism. Activating when payment errors arise, Dunning resolves issues swiftly, maintaining uninterrupted operations. Rest easy knowing that your operations remain resilient and glitch-free.
Microservices and Business Process Flows: The Power of Synergy
At the core of DNext's prowess lie microservices, the building blocks of innovation. These dynamic units seamlessly integrate with Business Process Flows, enhancing agility and operational efficiency. This synergy ensures your operations are optimized and responsive to change.
For a clear understanding of the DNext Product Cycle, refer to the accompanying image that vividly illustrates the seamless journey from Pre-Order to Post-Order. This visual representation captures the essence of DNext's innovative approach.
Experience the future of streamlined operations with DNext's transformative Product Cycle. With a meticulous journey from Pre-Order Management to Post-Order Management, powered by microservices and Business Process Flows, DNext empowers your business for sustained success.
Customer Journey Example
Digital Product Catalog
Confirmed Order sent to CRM
Changes in the Basket:
Order goes to Back Office
Verbal confirmation by Customer on the Order by Back Office